“You only look crazy until it works, then you’re a genius!” – NineFrogs
Over the past couple of weeks.
I’ve experienced not one.
But two Customer Service ordeals.
One my own.
The other, my good friend Wendy.
Which prompted today’s blog!
We’ve all been there.
We’re at a store.
Desperate to get SOMEONE to help us.
To hear us.
And most importantly.
Solve OUR problem.👈👈👈
How many times.
Have you been at a store.
And every employee who walks by you ignores you?
Like you are invisible.
Funny isn’t it?
You aren’t invisible.
When they are TAKING your money.
They are only too happy to take it.
If you come back with a problem.
No one wants anything to do with you.
My first experience was at Best Buy.
Which I received as a Christmas gift this past Christmas.
Had stopped working.
So, my first step to fix it.
I called the Geek Squad to see if they can assist me over the phone.
I get one of their reps on the phone.
I explain my issue.
He says he can’t help me.
Since I don’t have tech support.
And he basically hangs up on me.
Not a great way to start!
Next, I call the store directly.
I speak with a very nice young man.
Who says he can’t help me over the phone.
But, he would be happy to schedule an appointment.
For me to come down and have someone take a look at it.
The next day I show up for my appointment.
Laptop in hand.
I explain my issue to the Sales Associate.
After looking over my laptop, he says I have two options.
Option one, I can pay $199.99 to get tech support.
And they will figure out the problem.
He can do what they call a “quick fix” for $39.99.
And that is only if they can actually do the “quick fix”.
I explain to him.
That I just received the laptop six weeks ago.
And that I’m not paying for anything.
And, that if they can’t fix the laptop.
I want a new one (I had the receipt).
This basically goes on for the next 30 minutes or so.
He takes it in the back to “take a look” to see what’s going on.
Needless to say.
I am pretty frustrated at this point.
At this point.
I’m ready to leave.
I am beyond frustrated.
Since not one person here.
Is actually listening to me.
Finally, my guys comes back and says:
‘I checked the computer and it turns out you did have tech support.”
Which, by the way.
I told him that as soon as I we started my appointment.
Only, he told me I didn’t.
So, had he done that when I first got there.
He would have saved us both a lot of aggravation.
All it took was him looking up my name.
So, after roughly an hour.
I walked out with my now working laptop.
And a whole lot of aggravation!
Not mine, my good friend Wendy’s.
This was the following weekend.
After my Best Buy ordeal.
Wendy reached out and asked me to meet her at the mall.
She had to bring her new Louis Vuitton bag.
Back to the Louis Vuitton Store to get repaired.
When I got there and met her, I could see she was upset.
I asked her what’s going on?
She said she brought the bag to the store.
Showed the Sales Associate the tears on the bag.
Because that was the issue.
The bag had tears in it.“Gotta move different if you want different!” (6.20.2023)
And she only had bought it a few weeks earlier.
The lady at the store said they would fix it.
Only she would have to pay for it.
Now, I my friend spent $1500.00 on this bag
And as I said, this was a recent purchase.
I told my friend that’s crazy that they want you to pay!
Makes no sense.
You just bought the bag!
She told me that she was instructed to come back in an hour.
I told my friend there is NO WAY.
That she is going to pay.
To have her bag fixed.
After she only just bought it.
Kermit the Frog🐸🐸🐸
I should note.
My friend Wendy.
Buys from that particular Louis Vuitton store often.
Now, had that sales associate.
Looked up Wendy’s name and information.
She would have seen.
That Wendy is a loyal Louis Vuitton customer.
Just like we (my family) are loyal Best Buy customers.
And if the Sales Associate I was working with.
Had looked up my information as soon as I got there.
We would have most likely had a totally different experience.
An hour later.
Wendy and I go back into the store.
Before my friend could say a word.
The Sales Associate says, ok, the manager approved the repairs.
And we will cover the cost of repair.
My friend looks relieved.
The lady says it will take a minimum of six weeks to repair.
I’m shocked at the length of time.
My friend says that is standard.
We leave the store.
My friend understandably shaken up over the whole situation.
I remind her she will get her bag repaired.
And it will be better than before.
I should add.
That they agreed to put on a whole new handle.
As that was in need of repair as well.
Wendy brought up a good point.
She is a loyal customer to Louis Vuitton.
She buys from them often and spends good money.
On a side note.
That girl knows more about Louis Vuitton bags than anyone I know.
She is Literally a walking, talking Louis Vuitton advertisement.
And in a hot second.
She could have been totally turned off with that one incident!
I’m sure if Louis Vuitton himself.
Had been there he would have been mortified.
I’m sure he expects his people.
To deliver A+ customer service to his customers.
Now, as someone who has worked in retail.
My four and half years working at TJ Maxx.
I worked the jewelry counter, which I absolutely loved.
I know there are two sides to every story.
I’ve dealt with my fair share of rude customers.
People who wanted to return things.
That we knew full-well that they didn’t buy at TJ Maxx.
Or, it was something they bought five years ago.
I’ve seen it all.
Like I said.
Customer service is a two way street.
Want good customer service.
Be a good customer.
At the end of the day.
Stores want loyal customers.
Consumers want great customer service.
And in a perfect world, both sides win!
Did you hear?
I wrote a book!
Titled: “How One Landscaping Bill Changed Everything!”
Available now on Amazon in paperback and kindle.
Click the link to purchase your copy today: https://www.amazon.com/dp/B0C6P8FSG3
I cannot wait for you guys to read it!
Lastly, make sure you subscribe to my YouTube Channel – The Frog’s Den! https://www.youtube.com/channel/UCliVgDpn8Yw3eVjiX_yI6Vw
Interested in working with me?
Shoot me an email today – email@example.com!
That’s a wrap!
Patricia <3 always
NineFrogs ~ People will stare. Make it worth their while!